Eligibility Criteria for returning products: You must request a refund and return the products within 15 days from the date of purchase or the original shipment date. Returns: Item(s) must be in their original condition with all tags, packaging and accessories attached. Any signs of use, damage or alteration may result in a partial refund or refusal of return. Late returns: If for any reason you do not return the product within the specified time, you are no longer entitled to a full refund. However, for better proof, we offer you the option of sending or selling the product to us at a mutually agreed upon price. In these cases, you may be able to get back some of your investment even if a refund is no longer possible.